The
ICC
Sydney
July
04
2024
Practical knowledge. Inspirational experiences. Real-world innovation.
X4 is an unforgettable event experience that brings together leaders across the world. Get your ticket now before they’re gone.
View agenda
Speakers
ANGAD
SOIN_
Chief Business Operations & Strategy Officer /
Xero
DR.
UMAIR
SHAH_
Health Secretary /
Washington State Department of Health
BRENDA
MORPHET_
General Manager, Talent & Capability /
Endeavour Group
ANTHONY
JAHANBAKHSH_
Director, Guest Insights /
Hilton
Alanna
Shipley_
Head of Audience Insights /
DoorDash
Dr.
JIM
KIRKPATRICK_
Author /
Creator of the New World Kirkpatrick
NATHAN
NORMAND_
Senior Manager, Customer Experience Technology Platforms /
DISH Network
SATYA
ANTIL_
A/Principal Manager, Information Management & Digital Services /
NSW Department of Communities & Justice
ARYA
GUINNEY_
Consumer Insights Analyst /
Shake Shack
MARIAH
NORELL_
Lead Principal People Insights Partner /
Atlassian
TYLER
STEELMAN_
Survey & Research Data Analyst /
Atlassian
EMILIE
FETSCHER_
Global General Manager, Research & Experience /
Xero
MICHELLE
YAMINE_
Market Insights Manager /
Cochlear
ASHLEY
TAYLOR_
Global Voice of the Customer Program Specialist /
Flight Centre Travel Group
Jo
Pizzey_
Senior Manager Voice of Customer /
AustralianSuper
BRUCE
TEMKIN_
Chief Humanity@Scale Officer /
TEMKINsight
STEVEN
ISSA_
Former Chief Digital Officer /
Australian Digital Health Agency
BEC
NORTON_
Senior Partner, People & Customer /
Davidson
ANTONIA
CALVO_
Managing Director /
ACTXM
Dr.
Ben
Hamer_
Futurist /
Author
Zig
Serafin_
President & CEO /
Qualtrics
Brigid
Archibald_
Managing Director, APJ /
Qualtrics
Brad
Anderson_
President /
Qualtrics
4 Tracks
10+ Keynotes
1K+ Attendees
1 Day
You're in good company
You're in good company
Practical knowledge.
Inspirational experiences.
Real-world innovation.
X4 is an unforgettable event experience dedicated to helping leaders at the world's
most successful organisations unlock the value in experience management (XM)
by deeply connecting with their customers and employees. Hear inspirational stories
about the programs and technologies behind some of the most iconic success stories.
You'll leave energised, informed and prepared to drive immediate change at your organisation.
View agenda
Breakout Tracks
Customer Experience
Hear how some of the world’s biggest brands are optimising their customer experience to break down channel silos; and deliver digital, in-person, and care journeys that drive down operating costs and improve customer loyalty.
Employee Experience
Join the world’s top HR leaders to uncover how they’re using powerful new tools and methodologies to drive engagement, reduce attrition, and deliver better experiences to their employees.
Strategy & Research
Join the research, brand and product leaders at the world’s most successful brands and dive deep into the tools, the technology, and techniques that are helping them get closer than ever to their customers.
Public Sector
See how leading public sector organisations are using XM to improve access to public services, deliver better value to the public, and retain the best talent.
- Customer Experience
- Employee Experience
- Strategy & Research
- Public Sector
-
Customer Experience
Hear how some of the world’s biggest brands are optimising their customer experience to break down channel silos; and deliver digital, in-person, and care journeys that drive down operating costs and improve customer loyalty.
-
Employee Experience
Join the world’s top HR leaders to uncover how they’re using powerful new tools and methodologies to drive engagement, reduce attrition, and deliver better experiences to their employees.
-
Strategy & Research
Join the research, brand and product leaders at the world’s most successful brands and dive deep into the tools, the technology, and techniques that are helping them get closer than ever to their customers.
-
Public Sector
See how leading public sector organisations are using XM to improve access to public services, deliver better value to the public, and retain the best talent.
View agenda
Agenda overview
8:00am
Registration & Exhibition Opens
Registration & Exhibition Opens
08:00AM-10:00AM
Breakfast, Networking, and Exhibition
- Make sure to come early to grab breakfast, coffee and enjoy the XM Park. There will be surprise door prizes and special swag for early registrants!
Breakfast, Networking, and Exhibition
- Make sure to come early to grab breakfast, coffee and enjoy the XM Park. There will be surprise door prizes and special swag for early registrants!
10:00AM-12:00PM
Mainstage Keynotes
Mainstage Keynotes
12:00PM-01:30PM
Lunch and Networking
- Grab lunch and a drink
- Network with other attendees
- See a demo and watch XM in action
- Ask a question at our Ask The Experts Bar
- Enjoy some yard games
- Learn about our partners at the Partner Village
Lunch and Networking
- Grab lunch and a drink
- Network with other attendees
- See a demo and watch XM in action
- Ask a question at our Ask The Experts Bar
- Enjoy some yard games
- Learn about our partners at the Partner Village
01:30PM-03:30PM
Breakout Tracks
- Customer Experience
- Employee Experience
- Strategy and Research
- Public Sector
Breakout Tracks
- Customer Experience
- Employee Experience
- Strategy and Research
- Public Sector
03:30PM-03:45PM
Afternoon Tea & Networking
Afternoon Tea & Networking
03:45PM-05:00PM
Mainstage Keynotes
Mainstage Keynotes
05:00PM-06:30PM
Block Party
- Join us for drinks, crowd favorite nibbles (think tacos, hot dogs and ice cream!), music, yard games and networking at the X4 Block Party.
Block Party
- Join us for drinks, crowd favorite nibbles (think tacos, hot dogs and ice cream!), music, yard games and networking at the X4 Block Party.
View Full Agenda
Experience more at X4
Practitioner-led breakout sessions
Learn from the best of the best with customer-led case studies from the world’s most loved brands. Throughout the afternoon, soak up inspiration, tips, and practical advice from the companies delivering breakthrough business results with Experience Management.
Connect with 1500+ XM leaders and professionals
Share stories, ideas, and get support from the world’s largest XM community. This is your network to lean on, learn from, and be inspired by as you make your moves to re-tool your organisation for experiences that drive growth in 2024 and beyond.
Product expert helpdesk
Develop and grow your XM programs with one-to-one sessions and tailored recommendations from our experts. Bring your questions and log-ins, and our team will open up your program, analyse your XM initiatives, and uncover areas of opportunity.
See the XM platform in action
From XM for Customer Frontlines, to XM for People Teams or Strategy and Research, you can see exactly how our AI-powered software works and how it can help. And if you have any questions, our experts will be on hand to help.
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Sponsors
thank you to our sponsors
FAQs
What is Qualtrics?
Qualtrics, the world’s No. 1 Experience Management (XM) provider and creator of the XM category, is changing the way organisations manage and improve the four core experiences of business—customer, employee, product, and brand. Over 18,000 organisations around the world are using Qualtrics to listen, understand, and take action on experience data —the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more and for a free account, please visit qualtrics.com.
Do you have to pay to attend X4 Sydney?
It is free to attend.
What is X4 Sydney?
X4 Sydney is an unforgettable event experience dedicated to helping leaders at the world's most successful organisations unlock the value in experience management (XM) by deeply connecting with their customers and employees. Hear inspirational stories about the programs and technologies behind some of the most iconic success stories. It is an opportunity to:
- See how AI + XM are redefining how companies, charities, governments, and more connect with the people they serve
- Get expert help and advice on your customer experience, research, and employee experience program
- Take home practical tips and recommendations from the people leading successful XM programs around the world
- Build connections with the largest gathering of XM leaders in APJ
When is X4 Sydney 2024?
4th of July, 2024
Where is X4 Sydney in 2024?
X4 Sydney will be hosted on level 4 & 5 of the ICC Sydney Exhibition Centre located at 14 Darling Drive, Sydney NSW 2000.
Why should I attend X4 Sydney 2024?
X4 is an unforgettable event experience dedicated to helping you and your organisation use Experience Management (XM) to keep customers and employees (and keep them happy!), drive down operating costs, and deliver experience breakthroughs. Here’s what to look forward to:
- A must see lineup of mainstage speakers will break down pivotal career and life moments, sharing how new insights compelled them to take action to create change
- Leading brands will share the ways they’ve been able to drive growth and operational excellence using XM
- Building authentic connections with some of the most accomplished people in your field
- Returning home with the inspiration to help grow and transform your organisation and a practical roadmap to go do it
What is the benefit of attending if I don’t use your platform?
While X4 Sydney will definitely have plenty of opportunities for Qualtrics users to increase their skills and knowledge concerning our products, there’s plenty for those who don’t use our platform yet. Many of the mainstage and breakout sessions feature thought leadership and practical advice from the world’s biggest companies and some of the biggest names in customer experience, customer service, HR, product design, brand management, and market research.
What is the COVID-19 policy?
All X4 Sydney attendees are asked to review and confirm they have reviewed the X4 Event Terms and Conditions, including without limitation, the information about the risks of COVID-19 in Section 10 thereof. Prior to entering the conference venue, attendees shall ensure they are not currently experiencing any of the symptoms of COVID-19. Anyone who is not feeling well or begins to experience symptoms at any time during X4 should contact and follow the guidance of their physician. No one is permitted entry to X4 who is not in full compliance with event health & safety requirements.
Will there be a digital option to attend X4 Sydney?
No, X4 Sydney is a highly experiential event and will not be digitally streamed for external facing customers, prospects, or attendees.
Can I bring a guest?
All X4 Sydney attendees need to have a ticket. Tickets include access to all mainstage, breakout, networking activities, and entertainment sessions.
What material will be available on-demand, post X4 Sydney?
Specific slides and materials will be available online to attendees post-X4 Sydney.
When does registration close for X4 Sydney 2024?
Registration will close on the 1st of July 2024 or when tickets are exhausted (whichever is earlier).
What does a pass to the conference get me?
Your X4 Sydney pass includes a day of keynotes, breakout sessions, networking, entertainment and catering.
How do I get to the ICC Sydney?
Transport and access options:
Train
A short walk from Central or Town Hall will take you directly to Darling Quarter, Tumbalong Park and Sydney Visitor Centre. Town Hall and Central Stations are a 10-minute walk from ICC Sydney.
Bus
ICC Sydney has its own bus stop. Bus routes 389 and 501 stop at Harris Street near Allen Street – a 10-minute walk from ICC Sydne
Sydney Light Rail
The Light Rail travels right through a number of Darling Harbour stations including ICC Sydney’s stops, Convention Centre and Exhibition Centre. The Light Rail starts at Central Station in the CBD and travels to Dulwich Hill in the inner west.
Water Taxi
A Water Taxi is a great option for getting to and from Darling Harbour. Water Taxi’s depart from The Rocks, Circular Quay, The Opera House and Luna Park.
Ferry
Cruise into Darling Harbour on a ferry from Circular Quay and alight at Barangaroo Wharf, or Pyrmont Bay Wharf. View Ferry services to plan your trip.
Taxi and Uber
The best taxi and Uber drop off and pick up locations include the new Iron Wharf Place next to Harbourside Shopping Centre and Zollner Circuit on the Southern end of ICC Sydney Theatre, both accessed via Darling Drive.
Cycling
Bike racks are available in Exhibition Car Park 1 including male and female shower and change room facilities. Personal locks are required. Find your Sydney cycling route here.
Where should I park for the event?
ICC Sydney has two car park facilities located within the Exhibition Centre and ICC Sydney Theatre, comprising a total of 826 car spaces. Additionally, there are secure car parks located in and around Darling Harbour, including Wilson Harbourside Car Park and First Parking Darling Square Car Park. View parking rates here.
It is recommended for this event to park in Car Park 1 for the Exhibition Centre.
Where do I check-in for the event?
Check-in opens from 8am on level 4 of the ICC Sydney Exhibition Centre.
What do I need to bring to check-in for the event?
Please bring a government issued photo ID.
How do I access the X4 app?
Ticket holders can download our app on the App Store or the Google Play store closer to the event.
You will receive an email from the X4 team with instructions on how to download and use the event app.
Do you have translation services available?
Please submit a request to team via x4-apj@qualtrics.com.
Where is lost and found at the event?
Stop by the Guest Services desk near event check-in and we'll be happy to help.
Who can I contact if I still have questions about X4 Sydney 2024?
Contact x4-apj@qualtrics.com and we'll be happy to answer your questions.
Who should attend?
Experience management professionals and practitioners including leaders and executives across Customer Experience, Marketing, HR, Brand, Research & Insights.
What is the recommended attire for the conference?
The recommended attire for X4 Sydney is business casual.
Ready to learn more about Qualtrics?
Request Demo
