Alight Solutions hiring Performance & Talent Management Associate - In Office, Tallahassee, FL in Tallahassee, Florida, United States | LinkedIn (2024)

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Performance & Talent Management Associate - In Office, Tallahassee, FL Security verification Security verification Save job Welcome back Seniority level Employment type Job function Industries Similar jobs Business Operations, Associate - LinkedIn Sales Solutions (Product) Business Operations, Associate - LinkedIn Sales Solutions (Product) Wholesale Operations Associate Associate, Business Operations and Strategy Project Management Associate Operations Associate Associate, Business Operations and Strategy Associate, Drive - Strategy & Operations Associate, Business Operations and Strategy OPERATIONS ASSOCIATE - RODEO DRIVE Analyst, Financial Operations Associate Retail Operations Associate Operations Associate Operations Associate, Boca Raton Ad Operations Associate Operations Associate Strategy and Operations Associate, Strategy and Operations, gTech Operations Associate Associate, Asset Management Asset Management Associate Sr. Business Operations Associate, Go-to-Market Horizontals Ad Operations Associate Ad Operations Associate eCommerce Compliance Analyst, CNBC Select Associate, Product Operations Operations & Expansion Associate People also viewed Associate Project Manager, Creative Operations Strategy and Operations Associate Business Operations & Strategy Associate Junior Marketing Operations Associate Business Operations Associate Management Consulting Analyst/Associate Associate Product Operations Manager Asset & Wealth Management, GS Private Equity, Associate - New York Asset Management Associate (onsite 4x week) Healthcare Financial Analyst Looking for a job?

Alight Solutions hiring Performance & Talent Management Associate - In Office, Tallahassee, FL in Tallahassee, Florida, United States | LinkedIn (1)

Performance & Talent Management Associate - In Office, Tallahassee, FL

Alight Solutions Tallahassee, FL

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Alight Solutions Tallahassee, FL

22 hours ago

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Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.

A Senior Problem Resolution Associate is a Tier 2 customer contact for our Human Resources Outsourcing (HRO) customers with escalated or complex problems/issues. This vital role will provide customer service and problem resolution via inbound calls, outbound calls and/or email/Internet.

Essential Functions:

  • Answers and greets customers in a courteous, friendly and professional manner using HR policies, procedures and/or practices.
  • Listen attentively to customer needs/concerns; demonstrate empathy.
  • Data input that can be done as 1st contact resolution (real-time communication channel)
  • Confirm customer understanding of the solution and provide additional customer assistance/education beyond a CMA Associate scope, as needed.
  • Prepare and complete accurate work and update customer ticket via system.
  • Conduct correspondence with customers and team members.
  • Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.
  • Effectively transfer misdirected customer requests to the appropriate party.
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Solve problems that are unstructured and that may require reliance on conceptual thinking.
  • Provides solutions to issues that are often non-standard/non-routine and require some clarification.
  • Will provide floor support, assistance to Team Leaders in minor operational operations monitoring and training for new hires, as needed.
  • Maintain a broad knowledge of HR’s services (HR Administration, Talent Administration etc.)
  • Activities involve different and unrelated processes and methods.
  • The decision regarding what needs to be done depends on the analysis of the subject, phase or issues involved and a chosen course of action may have to be selected from many alternatives.
  • Resolve unusual or complex situations and defer to higher levels for approval prior to implementation as needed.
  • Minor direction is provided on assignments and determining appropriate use of established methods, tasks and priority.

Work Environment:This job operates in a professional call center environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Required Education and Experience:

  • High School diploma or GED
  • At least one year previous customer service experience, internal or external
  • Knowledge of basic computer operations
  • Ability to demonstrate excellent customer service/support skills
  • Ability to demonstrate excellent written and oral communication skills
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Must have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner

Preferred Education and Experience:

  • Three years or more previous call center experience, internal or external
  • Previous supervisory experience
  • Associates degree or higher

Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible.

BenefitsWe offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Our commitment to Diversity and InclusionWe celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

We welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy StatementWe are an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

We provide reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

29,800 USD

Maximum :

47,200 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

  • Seniority level

    Not Applicable
  • Employment type

    Full-time
  • Job function

    Other
  • Industries

    Professional Services

Alight Solutions hiring Performance & Talent Management Associate - In Office, Tallahassee, FL in Tallahassee, Florida, United States | LinkedIn (8) Alight Solutions hiring Performance & Talent Management Associate - In Office, Tallahassee, FL in Tallahassee, Florida, United States | LinkedIn (9) Alight Solutions hiring Performance & Talent Management Associate - In Office, Tallahassee, FL in Tallahassee, Florida, United States | LinkedIn (10)

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